Last updated: November 2025
1. Overview
Thank you for shopping with Vaxen Watches.
This Shipping Policy explains how we process, ship, and support orders placed through our store.
2. Order Processing
Orders are typically processed within the timeframe displayed on the product page, checkout page, or order confirmation, unless otherwise stated.
Business days do not include weekends or public holidays.
Order processing may be delayed in cases involving:
- Payment review
- Fraud screening
- Address verification issues
- Inventory checks
- Carrier limitations
- Peak seasons
- Holidays
- Force majeure events
- Other operational circumstances beyond our reasonable control
We reserve the right to delay, split, hold, or cancel any shipment where necessary for fraud prevention, payment verification, legal compliance, inventory limitations, or operational reasons.
3. Shipping Timeframes
Shipping and delivery timeframes shown on our store are estimates only and are not guaranteed unless expressly stated in writing.
Actual delivery times may vary based on:
- Carrier performance
- Destination
- Customs clearance
- Weather conditions
- Logistical issues
- Local disruptions
- Peak periods
- Other circumstances beyond our control
If we cannot ship within the time stated at checkout or within the timeframe otherwise promised, we may contact you regarding the delay and, where required by applicable law, provide an option to wait or cancel the unshipped portion of the order.
4. Shipping Carriers
We may use one or more carriers, fulfillment partners, or logistics providers at our sole discretion.
Carrier selection may vary depending on:
- Destination
- Package value
- Availability
- Operational conditions
- Delivery method
Once a package is transferred to the carrier, transit operations are no longer under our direct control.
5. Tracking Information
When tracking is available, it will generally be sent to the email address provided at checkout.
Tracking updates may take time to appear, and temporary pauses in scans do not necessarily indicate a lost package.
Customers are responsible for monitoring tracking information and ensuring that delivery details remain accurate and accessible.
6. Incorrect Shipping Information
You are responsible for providing complete and accurate shipping information at checkout.
If an order is delayed, returned, lost, or misdelivered due to an incorrect, incomplete, outdated, or undeliverable address provided by the customer, we are not responsible for the resulting loss, delay, or additional costs.
If a shipment is returned to us due to customer-provided address issues or failed delivery attempts, reshipment may require payment of additional shipping costs.
7. Risk of Loss
Unless otherwise required by applicable law, risk of loss, delay, or damage in transit passes in accordance with applicable law and the shipping terms governing the shipment once the order has been handed over to the carrier.
Claims for visible package damage should be documented promptly with photos of:
- The package
- The shipping label
- The contents
- The product
8. Lost, Stolen, or Delayed Packages
We are not responsible for delays caused by carriers, customs, weather, strikes, supply chain disruptions, or events outside our reasonable control.
If tracking shows the package as delivered but you cannot locate it, you should first check with:
- Household members
- Neighbors
- Building management
- The delivery location
- The carrier
If needed, contact us at:
We reserve the right to require supporting evidence before assisting with any lost-package claim.
9. International Orders
For international orders, customs duties, import taxes, brokerage fees, local charges, and similar amounts may apply depending on the destination country.
Unless expressly stated otherwise, such charges are the customer’s responsibility.
Customs delays are outside our control and are not considered shipping failures by Vaxen Watches.
10. Refused, Unclaimed, or Returned Shipments
If a shipment is refused, abandoned, unclaimed, or returned due to unpaid import charges, failed delivery attempts, or customer refusal, any refund or reshipment will be handled at our sole discretion, subject to deductions for:
- Shipping charges
- Return fees
- Customs assessments
- Any other costs incurred by us
11. Contact Information
If you have any shipping-related questions, please contact:
Trading Name: Vaxen Watches
Business Entity: Bucco Silva Commerce LLC
Address: 412 W 7th St, STE 713, Clovis, NM 88101, United States
Phone: +1 (917) 695-6508