Refund Policy — Vaxen Watches
Last updated: November 2025
1. Overview
Thank you for shopping with Vaxen Watches.
This Refund Policy explains the rules and conditions that apply to returns, refunds, and related requests made through our store.
2. General Return and Refund Policy
We do not offer general returns, exchanges, or refunds for change of mind, buyer’s remorse, personal preference, sizing expectations, or subjective dissatisfaction, except where required by applicable law.
Any return or refund request is subject to our prior review and express written approval.
To request a review, please contact us at:
Do not send any item back without prior written authorization. Any item sent without prior approval may be refused.
3. Information Required for Review
To review a return or refund request, we may require:
- Your order number
- Proof of purchase
- Clear photos and videos of the product
- Photos of the packaging
- A detailed description of the issue
- The product serial number, where applicable
No refund will be issued before our review is completed and, where required by us, before the item has been returned, received, and physically inspected.
Under no circumstances may a customer receive a refund and also keep the product when return of the item is required by us.
4. Condition of Approved Returns
Any item approved for return must be sent back in the same condition in which it was received, with all original packaging, accessories, inserts, manuals, tags, protective elements, and any promotional items included with the order, unless we expressly state otherwise in writing.
We reserve the right to deny any return or refund request if we determine, in our sole reasonable discretion, that:
- The item shows signs of misuse, wear, impact, tampering, alteration, or customer-caused damage
- Parts, packaging, accessories, manuals, tags, or other components are missing
- The item returned does not match the item originally sold
- The serial number has been removed, altered, damaged, or does not match our records
- There is evidence of fraud, abuse, false claims, chargeback abuse, or other bad-faith conduct
5. Items Not Eligible for Return or Refund
Unless required by applicable law, we do not accept returns or refunds for:
- Products showing signs of wear, use, misuse, or customer-caused damage
- Products returned without original packaging, accessories, inserts, manuals, tags, or proof of purchase, where requested
- Personalized, custom-made, or special-order items
- Sale, clearance, promotional, or final-sale items
- Gift cards
- Products damaged by impact, drops, improper handling, exposure to chemicals, unauthorized opening, unauthorized repair attempts, or use contrary to product instructions
Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law.
6. Damaged, Defective, or Incorrect Items Upon Delivery
If you receive an item that is damaged, defective, or incorrect upon delivery, you must contact us as soon as reasonably possible at:
You must provide sufficient supporting evidence, which may include:
- Clear photos and videos of the issue
- Photos of the shipping box and packaging
- Your order number and proof of purchase
- The serial number, where applicable
Claims submitted without sufficient supporting evidence may be denied.
7. Refund Processing
If a refund is approved, it will be issued to the original payment method within 10 business days after approval.
Processing times by banks, card issuers, and payment providers may vary.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
8. Contact Information
For questions regarding refunds or return eligibility, please contact:
Trading Name: Vaxen Watches
Business Entity: Bucco Silva Commerce LLC
Address: 412 W 7th St, STE 713, Clovis, NM 88101, United States
Phone: +1 (917) 695-6508