Last updated: November 2025
1. Overview
This Privacy Policy describes how Vaxen Watches collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment-related information
- Order details
- Device information
- Browser information
- IP address
- Site usage data
- Communications you send to us
- Customer support information
- Fraud prevention and transaction verification data
3. How We Collect Information
We may collect information in the following ways:
3.1 Information You Provide Directly
We collect information directly from you when you:
- Place an order
- Fill out a form
- Contact us
- Subscribe to communications
3.2 Information Collected Automatically
We may automatically collect certain information through:
- Cookies
- Analytics tools
- Pixels
- Log files
- Similar technologies
This may occur when you browse our site or interact with our services.
3.3 Information from Third Parties
We may receive information from service providers and partners that help us:
- Process payments
- Fulfill orders
- Prevent fraud
- Analyze traffic
- Operate our store
4. How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations, shipping updates, and service-related communications
- Screen orders for fraud or risk
- Improve our website, products, and customer experience
- Analyze traffic, usage patterns, and store performance
- Comply with legal obligations
- Enforce our Terms of Service and store policies
- Send promotional communications where permitted by law or where you have opted in
5. How We Share Information
We may share your information with trusted service providers and business partners only as reasonably necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Fulfillment providers
- Fraud prevention and security vendors
- Website hosting and ecommerce platform providers, including Shopify
- Email and customer support service providers
- Analytics, advertising, and performance partners
- Legal, regulatory, or government authorities where required by law
We do not sell your personal information for money.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:
- Improve website functionality
- Remember preferences
- Measure traffic
- Support marketing and advertising activities
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the site.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
8. Data Security
We use commercially reasonable measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request:
- Access to your information
- Correction of your information
- Deletion of your information
- Information about how your data is used
To make a privacy-related request, contact us at:
10. Marketing Communications
If you subscribe to marketing emails or messages, you may opt out at any time by:
- Using the unsubscribe link in the message, or
- Contacting us directly
11. Third-Party Services
Our store is powered by Shopify, and we may use third-party tools and services to operate the website and process orders.
Your information may also be processed by those third parties according to their own policies and contractual obligations.
12. Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information directly from children without appropriate legal basis or parental authorization where required.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting the revised version on this page.
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
14. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Trading Name: Vaxen Watches
Business Entity: Bucco Silva Commerce LLC
Address: 412 W 7th St, STE 713, Clovis, NM 88101, United States
Phone: +1 (917) 695-6508